Let’s build a bonfire!
I’m building my own personal bonfire, and rather than place an effigy of a Guy Fawkes at the top, I’m putting a copy of Gartner’s latest, half-baked IRCM Magic Quadrant.
Omni-channel failure doesn’t bring music to our ears
I wrote a couple of weeks ago about a friend’s challenging experience with a telecom operator struggling to deliver the omni-channel dream. I’m pleased …
Pokemon Go: resistance is futile
So I’ve spent a good proportion of the weekend stalking Pidgees and Spearows and, despite myself, I can see what all the fuss is …
Omni-channel designed for the job
It was great to attend this year’s TMF event in Nice and catch up with the progress of the Omnichannel Collaboration Catalyst – a …
Can telcos be more than bit players in IoT?
2016 has been called the year of conversational commerce, and a recent study would appear to back that up. According to Business Insider, messaging …
Unraveling the privacy vs. personalization paradox
With operators hungry for new revenue streams, and keen to remodel themselves in the digital world, there is a concerted push to leverage their …
Where is the opportunity for operators in Wearables?
The operator To Do list reads rather heavy on self-improvement these days: go digital, seek fulfilling partnerships, do everything possible in order to become …
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