So, National Customer Service Week is upon us, in the UK at least. This worthy initiative, aimed at improving the lot of the long-suffering customer, was featured in our September blog about putting the customer in control. And here’s another blog bringing to light the state of customer service in our industry, with real-world examples. Read More →
Browsing Category Real Time Self Service
It’s time to put the customer in control
October sees National Customer Service Week in the UK. It’s an initiative aimed at raising awareness of customer service and the vital role it plays in successful business practice and the growth of the UK economy. There is a lot of information on the website, including a breakdown of complaints by sector. Guess which sector wins the dubious prize of generating the most complaints? Yes, it’s telecommunications and media. Read More →
The connectivity disconnect
The future of wireless is one where we are, in fact, less connected. That was the conclusion of Tim Rundle, an industrial designer from Conran and Partners, who was speaking at Cambridge Wireless’ annual conference last month.
While the usual debates about IoT, 5G, NFV – all the buzzwords! – seemed to throw up nothing radically new – bar the audience conclusion on the final day that, essentially, 5G was a massive waste of time (as one attendee said: “I’m not sure what 5G isn’t”) – the idea of disconnecting was probably the most forward-thinking proposal to come out of the event.
Will operators lead the way in the digital future?
Operators got an ear bashing from the outgoing digital commissioner this week, when she told them that the market won’t be characterized by “players stuck in gilded cages”. Read More →