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Posts By Mohammed Sha

Uber Goes From Cabs to Kebabs

August 15, 2016 · by Mohammed Sha

TaxiThese digital disruptors just do not stop, do they? Having totally transformed transport habits worldwide with its taxi-booking app, Uber now has the takeaways industry in its sights.

With its sister service UberEats, Uber is primed to gobble into a global takeaway market worth a whopping  $75 billion. Designed to rival the likes of Deliveroo and JustEat, UberEats is available in several US cities, and more recently launched in London and Sydney. From cabs to kebabs in one fell swoop. Read More →

Omni-channel failure doesn’t bring music to our ears

July 25, 2016 · by Mohammed Sha

OmnichannelI wrote a couple of weeks ago about a friend’s challenging experience with a telecom operator struggling to deliver the omni-channel dream. I’m pleased to say that my friend eventually sorted out his bill. The charges for the cancelled line were all refunded, and the bills corrected going forward.

Read More →

Omni-channel customer service matters

May 27, 2016 · by Mohammed Sha

Omnichannel_blog_banner_940x350“If operators cannot get the basics of customer service and coverage right, then – regardless of the generosity of their data allowances and the speed of their networks – they will have difficulty holding onto their customers.” Read More →

Mobile Money, Payments & Authentication – the picture that emerged at MWC 2016

April 1, 2016 · by Mohammed Sha

Mobile_Money_AsiaInfo_940x350A month has passed since the closing of the Mobile World Congress in Barcelona.  But although the event lasts less than a week, its effects reverberate around the industry for many months – before the cycle in the second half of this year begins to look towards MWC 2017. Read More →

Barcelona and MWC – it’s all about partnerships

March 8, 2016 · by Mohammed Sha

Systems DevelopmentSo the Mobile World Congress is over for another year. Our anticipation of easier travel thanks to the new metro stop was somewhat dampened by the transport strikes, carefully timed for maximum effect. But the show must go on, and it did, and no doubt the taxi drivers had an excellent week – as did we. Our stand was ‘buzzing’, said one visitor, our cloud demos in great demand, and our meetings and conversations productive and, we hope, mutually beneficial to all parties.

The partnership between Barcelona and MWC is set to continue for a few more years, and there’s certainly no doubt that partnerships were taking centre stage at the show – between vendors, between operators, and even between countries and governments with the EU and Brazil signing a 5G co-development agreement, with talk of other such treaties in the pipeline. Read More →

Streamlining services for smarter shopping

November 27, 2015 · by Mohammed Sha

Black Friday Concept

Are we all getting ready for the season of goodwill, holidays, overindulgence in food and drink and total immersion in retail therapy – aka shopping? Aren’t many of us doing this shopping from the cozy lounges of our homes on our mobile devices? But, is your mobile operator doing enough to offer  seamless, omni-channel shopping experience?

Read More →

Systems overhaul required

October 7, 2015 · by Mohammed Sha

So, National Customer Service Week is upon us, in the UK at least. This worthy initiative, aimed at improving the lot of the long-suffering customer, was featured in our September blog about putting the customer in control. And here’s another blog bringing to light the state of customer service in our industry, with real-world examples. Read More →

It’s time to put the customer in control

September 23, 2015 · by Mohammed Sha

October sees National Customer Service Week in the UK. It’s an initiative aimed at raising awareness of customer service and the vital role it plays in successful business practice and the growth of the UK economy. There is a lot of information on the website, including a breakdown of complaints by sector. Guess which sector wins the dubious prize of generating the most complaints? Yes, it’s telecommunications and media. Read More →

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Why Apple’s green light is good news for operators too

August 17, 2015 · by Mohammed Sha

The news from the European Commission (EC) regarding the results of its investigations into the launch of Apple’s music streaming service appears to be good news for consumers. According to a report in Recode, which cited four sources with knowledge of the matter, the Commission “failed to find evidence of collusion among the major music labels and Apple to quash free music streaming services such as those offered by Spotify.” Read More →

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Is a world without telecom operators possible?

May 11, 2015 · by Mohammed Sha

What If Banner_SmallRecent developments in the telecom industry are increasingly making telecom operators more and more redundant. Operators are struggling to stay relevant in the transforming value chain. What is the solution?

Read More →

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