It’s that time of year again. Hallowe’en, spooky goings-on and strange events. Here in the UK we build bonfires and celebrate, on November 5, the efforts of a man who tried to blow up our Parliament and wipe out the Government of the day. In fairness, historians would point out that what we celebrate is the failure of Guy Fawkes and his half-baked scheme.
So this year, I thought that I would really get into the spirit of things and also celebrate failure. I’m building my own personal bonfire, and rather than place an effigy of a Guy Fawkes at the top, I’m putting a copy of Gartner’s latest, half-baked IRCM Magic Quadrant. Read More →
A little while ago, I met with Light Reading’s Ray Le Maistre and went on the record with my feelings about Gartner’s latest Magic Quadrant for Integrated Revenue and Customer Management (IRCM) for CSPs. When I read Ray’s resulting article, I could see it was an accurate reflection of our discussion, but I was a bit concerned that others would regard it simply as the sour grapes rant of a bitter man. (See 
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