“If operators cannot get the basics of customer service and coverage right, then – regardless of the generosity of their data allowances and the speed of their networks – they will have difficulty holding onto their customers.” Read More →
Browsing Tags customer relationship
From bundles to butler – what will the operator of the future look like?
Telecom operators can bring value to their subscriber relationships by providing the backstop customer service that is missing from popular over the top (OTT) applications. Read More →
