“If operators cannot get the basics of customer service and coverage right, then – regardless of the generosity of their data allowances and the speed of their networks – they will have difficulty holding onto their customers.” Read More →
Browsing Tags Analysys Mason
Finders Keepers
A Juniper research study released this week has claimed that voice and messaging traffic lost to OTT (Over the Top) players, such as WhatsApp, Facebook and Skype, will cost network operators $14 billion in revenues globally this year. The study says that this is up 26% on 2013. Read More →
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