Let’s build a bonfire!
I’m building my own personal bonfire, and rather than place an effigy of a Guy Fawkes at the top, I’m putting a copy of Gartner’s latest, half-baked IRCM Magic Quadrant.
Systems overhaul required
So, National Customer Service Week is upon us, in the UK at least. This worthy initiative, aimed at improving the lot of the long-suffering …
Ad-blocking by Apple might spoil the barrel
Customer data – gathering it, analyzing it and monetizing it, is the mobile internet’s hot topic of the moment. And operators need to pay …
It’s time to put the customer in control
October sees National Customer Service Week in the UK. It’s an initiative aimed at raising awareness of customer service and the vital role it …
Spotify proves the “what’s in it for me?” rule for operators
Spotify has caused quite a stir with its revised terms and conditions for subscribers. For every 90 or so consumers who simply tick the …
Why Apple’s green light is good news for operators too
The news from the European Commission (EC) regarding the results of its investigations into the launch of Apple’s music streaming service appears to be …
The connectivity disconnect
The future of wireless is one where we are, in fact, less connected. That was the conclusion of Tim Rundle, an industrial designer from …
