Let’s build a bonfire!
I’m building my own personal bonfire, and rather than place an effigy of a Guy Fawkes at the top, I’m putting a copy of Gartner’s latest, half-baked IRCM Magic Quadrant.
So, National Customer Service Week is upon us, in the UK at least. This worthy initiative, aimed at improving the lot of the long-suffering …
Customer data – gathering it, analyzing it and monetizing it, is the mobile internet’s hot topic of the moment. And operators need to pay …
October sees National Customer Service Week in the UK. It’s an initiative aimed at raising awareness of customer service and the vital role it …
Spotify has caused quite a stir with its revised terms and conditions for subscribers. For every 90 or so consumers who simply tick the …
The news from the European Commission (EC) regarding the results of its investigations into the launch of Apple’s music streaming service appears to be …
The future of wireless is one where we are, in fact, less connected. That was the conclusion of Tim Rundle, an industrial designer from …