A month has passed since the closing of the Mobile World Congress in Barcelona. But although the event lasts less than a week, its effects reverberate around the industry for many months – before the cycle in the second half of this year begins to look towards MWC 2017. Read More →
So the Mobile World Congress is over for another year. Our anticipation of easier travel thanks to the new metro stop was somewhat dampened by the transport strikes, carefully timed for maximum effect. But the show must go on, and it did, and no doubt the taxi drivers had an excellent week – as did we. Our stand was ‘buzzing’, said one visitor, our cloud demos in great demand, and our meetings and conversations productive and, we hope, mutually beneficial to all parties.
The partnership between Barcelona and MWC is set to continue for a few more years, and there’s certainly no doubt that partnerships were taking centre stage at the show – between vendors, between operators, and even between countries and governments with the EU and Brazil signing a 5G co-development agreement, with talk of other such treaties in the pipeline. Read More →
In Barcelona for MWC last week the outlook was all clear skies with a temperature that was very acceptable for the time of year. But it seemed as if the telco service providers at the event were more interested than ever before in looking to the Cloud, and for companies like us, that means the temperature is rising as the market heats up. Read More →
Welcome to 2016 – a year where we feel a powerful wind of change blowing through the telco industry. January usually brings an avalanche of resolutions and predictions, but we’re also focusing on evolution and revolution – advances that will bring radical transformation and cost efficiencies to operators, and higher levels of service and satisfaction to their customers. Read More →
Every year consultants at Northstream gaze into their crystal ball and predict a few trends or developments for the telecoms industry in the next 12 months.
You can check out their full list here. One of this year’s predictions caught our eye in particular, so we asked CEO and Founder of Northstream, Bengt Nordstrom to expand on the theme of how operators can take “operational efficiency” to the next level. Read More →
Are we all getting ready for the season of goodwill, holidays, overindulgence in food and drink and total immersion in retail therapy – aka shopping? Aren’t many of us doing this shopping from the cozy lounges of our homes on our mobile devices? But, is your mobile operator doing enough to offer seamless, omni-channel shopping experience?
Let us hope that Moody’s credit agency has factored in the AsiaInfo survey insights. The agency recently announced that telecoms revenues are stable, will grow at between one and two percent and the light at the end of the tunnel may not be an oncoming train.
They seem to base the upgrade on the increased use of traffic data. Whether they have thought through the challenges for operators in using customer data, time will tell. Read More →
Although very different events in their make-up, one thing that struck us about both events was the focus they had on data – both how much of it consumers use these days, and how much of it the operators collect about those consumers. Read More →
So, National Customer Service Week is upon us, in the UK at least. This worthy initiative, aimed at improving the lot of the long-suffering customer, was featured in our September blog about putting the customer in control. And here’s another blog bringing to light the state of customer service in our industry, with real-world examples. Read More →
Customer data – gathering it, analyzing it and monetizing it, is the mobile internet’s hot topic of the moment. And operators need to pay close attention. Last month it was Spotify in the news for its revamped T&Cs that contained unwanted intrusion into its users’ personal lives. This month, it’s Apple’s new iOS 9 that is gathering attention. Read More →